Treating Customers Fairly (TCF)

The Financial Services Authority’s Treating Customers Fairly (TCF) initiative aims to deliver improved outcomes for retail consumers, and during 2008, directly authorised Firms can expect to be quizzed by the FSA about their TCF related activities.

At some point this year, it is highly likely that the FSA will make contact and ask you how you demonstrate that all of your customers are being consistently treated fairly

We can help you prepare for this eventuality, and increase the likelihood that the regulator judges that you are doing what is expected of you.

TCF Customer Research Tool:

We have introduced the TCF Customer Research Tool to help you gather the evidence you need to demonstrate that you are working pro-actively with your customers towards the desired TCF outcomes.  Click here to find out more about the TCF Research Tool and what it can do for your Firm.

To see a working example of a survey results report, click on the following:  Survey Methods Results

If you would like to discuss with one of our team the challenges you face within your Firm to demonstrate that you are meeting the FSA’s desired outcomes, please contact us on
0870 055 4468 or e-mail info@thecoachingplatform.co.uk for more information.